Case Study: Westpac Rescue Helicopter Service

April 24, 2018

The Westpac Rescue Helicopter Service (WRHS) has grown from a part-time voluntary summer beach patrol in 1975 to a prime Aeromedical Search and Rescue Service.



In 1980 the very first Intensive Care Paramedic travelled on board for a mission in the Hunter Valley, now Westpac Rescue Helicopter Service undertakes more than 1400 missions each year. They cover an area of approximately 132, 000 square kilometres, which includes a population of 1.5 million people across the Hunter, New England – North West, Central Coast, Central West and Mid North Coast regions.




Westpac Rescue Helicopter Service needed a solution for secure site access and easy user management throughout multiple helicopter rescue bases in NSW. They need not just their own staff to have globalized access throughout the different bases but secure easy access for paramedics and doctors.


Peter Grimmond Facilities Manager for WRHS said,

“With both permanent and rotational staff, it was vital we installed a system that was fully functional yet easy to manage and control at your fingertips. The Visium system provided this, and more.”



Visium’s Solution


Visium has now provided a highly-intelligent access control and remote site management system for multiple Westpac Rescue Helicopter bases. The system can be instantly controlled and audited by approved WRHS staff using a secure cloud-hosted login anywhere in the world, providing complete transparency for both site management and user management. Critical systems and infrastructure are monitored and maintained remotely by Visium’s Video Control Room including access control and site security management during non-business hours or when needed. Coupled with high-definition cameras the entire system provides valuable tools for day-to-day operations and beyond.


“Visium were able to provide us with a turn-key solution that integrated well into our own IT networks, whilst still providing the unique ability to provide access and control for the various employees located at each helicopter base.


The Northern Region Rescue Helicopter Service hosts not only our own staff at each facility, but also NSW Ambulance (NSWA) staff and doctors from local hospitals, each with a common, but also unique access requirement. In addition to this, NSWA staff who travel statewide could use their existing access cards [at bases fitted with a Visium System].


In addition to just access control, Visium also installed a fully recordable IP camera system that could be viewed from any computer [or device with an internet connection]. This is crucial given our 24/7 operational needs”

Peter Grimmond.


Visium is proud to have assisted Westpac Rescue Helicopter Service as it continues to provide vital first-responder services to those in need.     

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